Refund policy

Last Updated: July 30, 2026

At Fovello, customer satisfaction is our priority. We offer a 30-day refund window from the date your order is delivered to ensure you are happy with your purchase.

1. Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:
  • Your request must be submitted within 30 calendar days from the date of delivery.
  • The item must be unused, in the same condition that you received it, and in its original packaging (where applicable).
  • Proof of purchase (such as your order number or order confirmation email) must be provided.
2. How to Initiate a Request

To start a refund request, please contact our support team at support@fovello.com with the following details:
  • Your full name and order number.
  • A clear description of the issue.
  • Photo or video documentation if the item arrived damaged, defective, or incorrect.

Please note: Do not attempt to send any items back to the origin address without contacting us first. Any items sent back without prior authorization will not be processed or acknowledged.

3. Review & Processing
Once your request is received, our support team will review your case within 1–3 business days.
  • If your request is approved, your refund will be automatically processed back to your original payment method.
  • Please Allow 5–10 business days for your bank or credit card provider to post the refund to your account.
4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, reach out to us right away at support@fovello.com so we can evaluate the situation and resolve it promptly.

5. Non-Refundable Items

The following items and situations are not eligible for a refund:
  • Final sale items or gift cards.
  • Requests submitted after the 30-day post-delivery window has expired.
6. Changes to This Policy

Fovello reserves the right to update, modify, or replace any part of this Refund Policy at any time. Any changes will become effective immediately upon being posted on our website. It is your responsibility to review this page periodically for updates.